cinabos FAQ
Our users at cinabos ask about account setup, payment methods, game rules, security practices, and how our platform works across mobile and desktop devices. This FAQ addresses the most common topics so you can find answers quickly without contacting support, though we remain available whenever you need direct assistance through email or in-app help.
We've organized answers by topic — account registration, deposits and withdrawals, game access, and security — so you can jump to the section relevant to your question. If you need clarification on our legal framework, account preferences, or data-handling practices, our Terms & Conditions and Privacy Policy pages contain full details. For urgent issues that this FAQ does not cover, our support team responds via the in-app help centre or email address listed below.
cinabos serves users in supported regions across Indonesia where local law permits online gaming and sportsbook services, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. By accessing our platform, you confirm that you reside in a supported jurisdiction and that your use complies with applicable local law. If you have questions about eligibility or our services in your location, please reach out to our support team.
- Account and registrationhow to create an account, identity verification, password recovery, and account limits
- Payments and transactionsdeposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal requests, and fee information
- Games and demo accesssportsbook, live casino, slots, esports markets, and practice-mode availability
- Security and dataaccount protection, data deletion, email support, and compliance
The questions and answers below cover our most common user inquiries. Read the section matching your question, or use your browser's find function to search for keywords. If you do not find what you need, our support team is available via email or the in-app help centre.
Account and registration
When you register with cinabos, we ask for your email address, a strong password of your choosing, and your full name. You then select your country and confirm that you reside in a supported jurisdiction where our services are available. Before you can withdraw funds, we require identity verification — upload a clear photo of your KITAS, passport, or driver's licence, and we process this through a third-party verification service. This step protects both your account and our compliance with local regulations. Registration takes under five minutes; verification typically completes within one business day. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta follow the same process.
No. Each person may hold only one active cinabos account. If you attempt to register a second account using the same email, phone number, or payment method, our system flags it and prevents activation. We enforce single-account rules to protect your security and comply with anti-money-laundering regulations. If you have forgotten your password or cannot access your existing account, use the password-recovery link on our login page, or contact our support team for assistance. Do not attempt to create a new account; we will merge or deactivate duplicate registrations.
Payments and transactions
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets, and direct transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method has its own minimum and maximum per transaction — e-wallets typically accept deposits from small amounts up to several million IDR, while bank transfers allow larger sums. Check the deposit page within cinabos for your chosen method's exact limits, as these vary by payment provider and your account history. E-wallet transfers settle instantly; bank transfers may take up to a few hours during business hours. We do not charge deposit fees; your full amount credits to your account balance immediately upon payment confirmation.
Deposits to cinabos carry no fees — your full amount reaches your account balance. Withdrawals depend on your chosen method. Bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a small fixed fee per transaction set by the bank; e-wallet withdrawals to mobile banking, local payment, online payment, or e-wallet typically charge no fee, though your e-wallet provider may apply their own rules. We disclose any fees before you confirm a withdrawal, so you always know the net amount you will receive. Withdrawal processing windows vary by payment method — bank transfers may require a few hours; e-wallets often settle within minutes. Check your withdrawal receipt for confirmation and the expected arrival date.
If you wish to delete your cinabos account and associated personal data, contact our support team via email (support address provided below) and include your account username or registered email. We will verify your identity, settle any outstanding balance, and schedule data deletion according to our privacy policy and applicable law. Note that we retain certain transaction records for compliance with financial regulations and cannot fully erase historical betting data, but we will anonymize your personal information after a standard retention period. The process typically takes up to 30 days from your request. You may also request a copy of your personal data before deletion — we provide this in a machine-readable format at no charge.
Games and demo access
Yes. cinabos offers a demo or practice mode for many slot games and table games so you can learn rules and game mechanics without risking real funds. Log into your account, navigate to the game you wish to try, and select "Demo" or "Practice" mode if available. Demo balances are fictitious and reset each session; any winnings in demo mode do not transfer to your real account. Demo mode is particularly useful for learning live-dealer table etiquette (blackjack, roulette, baccarat, Dragon Tiger) before joining a real table, and for exploring slot features (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) at your own pace. Not all games offer demo access — sportsbook markets and esports betting typically require real funds.
If cinabos offers a promotion code or bonus offer, you enter it during registration or in your account settings under "Bonuses" or "Promotions." Look for an input field labelled "Promo Code" and paste the code exactly as provided — codes are case-sensitive. After you submit the code, cinabos validates it against our current campaigns and credits any bonus to your account if eligible. Some promotions apply automatically upon signup without requiring a code; check our promotions page within the app or website to see active offers. If a code does not work, verify that it has not expired and that you meet any eligibility requirements (e.g., minimum deposit, account age). Contact support if you believe a code should apply but was rejected.
Security and data
Our support team is available via the in-app help centre — tap the "?" or "Help" icon in cinabos to open a contact form. You may also email us directly; the support email address is displayed on our FAQ page and in your account settings. Include your registered email, account username, and a clear description of your issue in your email. We aim to respond to support requests within one business day, though peak periods during Liga 1 matches or major esports tournaments may extend this slightly. For urgent account security issues (suspected unauthorized access, payment fraud), flag your message as urgent and contact support immediately rather than waiting for a scheduled response.
cinabos uses SSL encryption to protect your login credentials and payment data in transit. If your device is lost or stolen, log into cinabos from another device or computer and immediately change your password via your account settings. We recommend enabling two-factor authentication (2FA) via email or SMS in your security settings — this adds an extra verification step that prevents unauthorized logins even if someone knows your password. If you suspect fraudulent activity on your account, contact our support team immediately so we can review recent transactions and secure your funds. Do not share your password or 2FA codes with anyone. cinabos staff will never ask for your password via email or support chat.