cinabos Casino & Sportsbook Terms

We at cinabos operate an online gaming and sportsbook platform available to users in supported jurisdictions. These terms outline the conditions under which you use our platform, deposit and withdraw funds, access our sportsbook (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). By registering a cinabos account and using our platform, you agree to be bound by these terms.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank transfers. We process withdrawals securely and transparently. This document sets out your obligations and our policies regarding account management, payments, bonuses, dispute resolution, and jurisdiction restrictions.

Account Opening and Your cinabos Membership

When you register on cinabos, you confirm that you are of legal age, reside in a supported jurisdiction, and are not excluded from our services by any applicable law. We at cinabos require one-time identity verification before you can withdraw funds. You must provide a clear photo of your national ID and a recent selfie. Our verification process typically completes within one business day. We keep all identity information encrypted and secure.

Your cinabos account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your password and account credentials. We at cinabos are not liable for any unauthorised access resulting from your failure to safeguard your login details. If you suspect unauthorised account activity, contact our support team immediately.

Account suspension and closure

We at cinabos reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, provide false information during registration, or use our platform in breach of applicable law. If your account is closed, any remaining balance will be refunded to your original payment method after any outstanding disputes are resolved.

Deposits and Withdrawals on cinabos

We at cinabos accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, and online payment for instant e-wallet transfers; e-wallet scanning for rapid transfers through your banking app; and mobile banking, local payment, online payment, e-wallet for virtual-account bank deposits. Each deposit routes to your cinabos account balance immediately (for e-wallets and mobile banking) or within standard banking windows (for bank transfers).

Your deposit amount is credited to your account and available for use across our sportsbook, live casino, and slots sections. We at cinabos do not charge deposit fees; however, your payment provider may assess their own transaction costs.

Withdrawal process and timelines

When you request a withdrawal on cinabos, funds return to your original payment method. If you deposited via local payment, your withdrawal routes to your registered online payment account. If via e-wallet, funds settle to your mobile banking account. We at cinabos process withdrawal requests within standard settlement windows—typically 24 to 48 hours for e-wallets, and 1 to 3 business days for bank transfers, depending on your financial institution's clearing schedule. Your account must pass verification before your first withdrawal can process.

• 1
  Deposit via cinabos payment methodsFunding

  Choose from local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer. Complete the transaction through your payment provider. Funds settle instantly (e-wallets) or within banking hours (bank transfers).

• 2
  Complete cinabos identity verificationKYC

  Upload a photo of your national ID and a recent selfie. Our team verifies your identity within one business day. This is required before any withdrawal can process.

• 3
  Request withdrawal from cinabosSettlement

  Navigate to the Withdrawal section of your account and enter your desired amount. Specify your preferred withdrawal method (must match your original deposit method).

• 4
  Receive funds to your accountComplete

  Our cinabos system processes your withdrawal and routes funds to your payment method. Receive notification when settlement completes. Check your e-wallet or bank account for the credited amount.

Withdrawal restrictions and policy

We at cinabos may delay withdrawal processing if we detect suspicious activity or if additional verification is required. Withdrawals cannot exceed your account balance. We do not process withdrawals to third-party accounts; funds must return to the payment method originally used for deposit. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), banking processing may experience delays beyond our control.

Bonuses, Disputes, and Jurisdiction

Any bonus credits or promotional offers on cinabos are subject to specific terms published at the time of promotion. We at cinabos reserve the right to modify or withdraw promotional offers. Bonus funds may carry wagering requirements or eligibility restrictions; you are responsible for reviewing promotion terms before claiming.

Dispute resolution and complaints

If you have a complaint regarding your cinabos account or our service, contact our support team with details of the issue. We at cinabos aim to respond to complaints within five business days. If the matter remains unresolved, you may escalate the complaint in writing. We will investigate all complaints thoroughly and communicate our findings to you.

Jurisdiction and applicable law

Our cinabos platform operates under the laws applicable to our jurisdiction of registration. Your use of cinabos is subject to local laws in your jurisdiction. If any portion of these terms is deemed invalid or unenforceable under local law, the remaining terms continue in effect. We at cinabos are not liable for any losses arising from your use of the platform in violation of local regulations.

Data protection and privacy

We at cinabos protect your personal and payment information through industry-standard encryption and secure storage practices. Your identity verification data (ID photo, selfie) is encrypted and retained only as long as necessary for compliance purposes. We do not share your information with unauthorised third parties. For full details, please review our Privacy Policy.

Limitation of liability

We at cinabos provide the platform "as is". While we strive to maintain service availability and accuracy, we do not guarantee uninterrupted access or error-free operation. We are not liable for losses arising from technical failures, payment delays, network interruptions, or force majeure events. Your use of the platform is at your own discretion and risk.

These terms form the complete agreement between you and cinabos regarding your use of our platform. If you do not agree to these terms, do not register an account or use our services. By continuing to use cinabos, you confirm your acceptance of these terms.

For questions or clarifications regarding these terms, contact our support team via email or through the in-app help section on cinabos. We remain available to assist with account inquiries, payment questions, and policy clarifications during business hours.